Refund policy

If for any reason you are not completely satisfied with your product, we will refund the purchase price.  

Our 30 day money-back guarantee is not valid on any of our earrings for hygienic reasons. The guarantee is only valid if we receive the product within 30 days of the purchase date and subject to the following:
Quote your order or invoice number in our order confirmation email as proof of purchase.
Post or courier your return back to Najo head office, to Online Returns, PO BOX 3159, Redfern, NSW 2016 in original packaging to avoid damage in transit.
For International returns you should mark on the courier company’s consignment ‘returned/faulty goods’ to avoid possible custom duties and taxes again.
Our 30 day money-back guarantee does not apply to Products which have been worn or used, damaged in transit or after delivery, or if any attempt has been made to alter the Product. All Products must be returned in their original condition. Najo will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Our 30 day money-back guarantee also does not apply to any items that have been engraved. The Signa range of engraveable styles are not able to be exchanged or refunded, unless an item is faulty.
Refunds will be processed as soon as the Product is received by us, however, please allow up to 14 days of receipt of the goods for the credit to appear on your account.
All postage and insurance costs are to be paid by the buyer for change of mind purchases. For defective Products, we will provide you with instructions to post back the item free of charge when you contact us for your return authorisation number.
Refunds will be made through the same transaction method used to make the original purchase. If the Product was ordered with a gift voucher or promotional code or voucher, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order.
Please note we only accept returns for our jewellery Products purchased via our Website. We do not accept returns or exchanges for Products sold by one of our stockists.