Shipping & Returns
Delivery
Do you charge for shipping?
I live overseas, am I responsible for duties and taxes?
Do you ship internationally?
How long will it take until I receive my jewellery?
Can I track my parcel?
Returns
What is the returns address?
Please send your returns to:
NAJO PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney Australia
What are your exclusions on returns?
We cannot accept returns for earrings due to hygiene reasons, or for any items that have been engraved.
Can I exchange my purchase for another size?
We will be happy to offer an exchange for any item, subject to stock availability.
Instant exchanges are available, meaning your new item will be sent out as soon as possible. To use this option, you will need to provide card details. You will then have 14 days to mail your original item back to us. If the original item is not sent back within this timeframe, your card will be charged.
If your requested exchange item is of a higher value, you will be required to pay the difference. If your requested exchange item is of a lower value, the difference will be refunded to your original payment method.
Exchanges and store credits are eligible for free return shipping for customers in Australia.
International customers are required to organise and cover their own return shipping label back to our office.
Please send your return to:
NAJO PTY LTD
PO Box 3159
Redfern, NSW 2016
Sydney Australia
Returns must be lodged within 14 days of placing your order and items must be returned in new, unworn condition to the address outlined on your invoice.
If we are unable to fulfil your requested exchange due to stock availability, we will refund your original purchase to you, subject to our terms and conditions.
I have lost my jewellery. Are you able to replace it for me?
Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us form.
Can I return an item if I change my mind?
If you’re not completely satisfied with your purchase, we offer a refund within 14 days of receiving your order. This excludes earrings for hygiene reasons and any engraved items. Please refer to our Terms & Conditions for more information.
To start your return, head to our returns portal here: NAJO Returns Portal
I have purchased a Najo piece in-store but I would like to return it. Can I send it back to you?
For purchases made through one of our stockists, please return the item to the store where it was purchased, along with proof of purchase. While NAJO stands by the quality of our jewellery, each stockist has its own returns policy.
Orders
How can I change my delivery address after I have ordered?
Please contact the Najo Customer Service Team on +61 2 9415 6663, email us at support@najo.com.au or visit our online contact form as soon as possible with your order number and delivery details and we will do our best to have it redirected.
Our team is available Monday to Friday, 9am–5pm AEST. International call charges may apply.
How can I cancel my order?
Please contact the Najo Customer Service Team on +61 2 9415 6663 as soon as possible. You can also email us at support@najo.com.au with a subject line "Order Cancellation", or visit our online contact form, and we’ll be happy to assist.
Our team is available Monday to Friday, 9am–5pm AEST. International call charges may apply.
Do you have a warranty on your jewellery?
We offer a 12-month warranty on all jewellery. If you believe your piece is faulty, please contact us on +61 2 9415 6663, email support@najo.com.au or visit our online contact form, and we’ll be happy to assist.
Our team is available Monday to Friday, 9am–5pm AEST. International call charges may apply.
Get in touch
Have questions about your order, or a general enquiry?
Returns
14 Day returns money back guarantee.
